Frequently Asked Questions

The easiest way to make an appointment is through the Contact Us form on our website. Please be sure to include your insurance information. Following this, we will reach you within 1-2 business days. You can also email us at info@itnevertoolatecounseling.com.

Yes! Although we strongly recommend weekly sessions, for full flexibility, we can accommodate a bi-weekly session frequency. However, final determination regarding session frequency will be determined during your session.

Dependent on your specific insurance plan, out-of-pocket expenses may include a co-payment, coinsurance payment, or deductible. We encourage you to reach out to your insurance company regarding these fees prior to seeking therapy. We will always let you know about any fees prior to your appointment.

Please contact us at least 24 hours prior to your appointment time to cancel. We understand that emergencies happen, and we do allow a maximum of two no-penalty cancellations or reschedules. Following this, there will be a $50 fee associated with each cancellation or reschedule made without a 24-hour notice.

Life happens. We understand that there are multiple variables that can result in you being late. We just ask that you contact your clinician to let them know. In certain cases, your clinician may ask that you reschedule.

All fees and accepted insurance plans can be found here.

Yes. Although the majority of our work is held though our HIPAA compliant video chat platform, we are currently accepting in-person sessions in our Englewood Cliffs and Harlem offices. Please note that our in-person availability is limited.